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Divina Di Stella Roberto Italy (referred to hereinafter jointly with the expressions "we", "our", "our" or "Divina") undertake to protect the privacy of all visitors to the site , or the mobile application (collectively referred to as "Sites"). We recommend reading the following privacy policy containing the description of how to use and protect user data. We will be the owners of the "treatment" of the information you provide us.

1. Contacts

If you have any questions or requests regarding this privacy policy or, more generally, how we manage your data, please contact us at the following addresses

By contacting our customer service at:;

2. How We Collect Your Information

We collect your personal information when you interact with us or use our services, as well as when you use our Sites. We also pay attention to how users use our Sites, to help us improve our services and optimize the customer experience. .

We collect information:

when you create an account with us or change your account settings;

when placing an order, Booking with us and during the ordering process (including for payment and delivery of the order);

when you contact us directly by email, phone, post, message or chat; is

when you browse and use our Sites (both before and after creating an account with us).

We also collect information from third party sites, such as advertising platforms and our fraud detection provider.

3. Information We Collect From You

As part of our commitment to protect the privacy of our customers and more generally, those who visit our Sites, we want to be clear about the type of information we will collect from you.

When you visit the Sites or place an order on Divina through the Sites, you are asked to provide information about yourself, including your name, contact details, delivery address, order details and information. payment related such as debit or credit card details.

We also collect information relating to your use of the Sites and information about you from any messages you post on the Sites or when you contact or provide us with opinions, by email, letter, telephone or chat. Should you contact us by phone, we will record the call for service training and improvement purposes, and take notes in connection with your call. We collect technical information from your mobile device or computer, such as its operating system, device and connection type, and the IP address from which you log into our Sites.

We also collect technical information relating to your use of our services via a mobile device, for example, carrier data, data relating to your geographic location and transaction data such as mobile payment methods.

We process information regarding your health status only if you have provided it to us voluntarily and have given your consent to the treatment, for example if you specify any food allergies.

4. Use of Your Information

We will only process the data collected about you where there is a reason, and only if that reason is permitted by data protection legislation. We will be entitled to process your information if: we have to process your information in order to provide you with the services you have requested or to enter into a contract; we have your consent; we have a legitimate interest in processing your data; or if we have a legal obligation to do so.

Where we need to process your data to provide you with the service you have requested from us or enter into a contract, we will use your information to:

allow us to provide you with access to the respective sections of the Sites;

provide you with the requested services;

allow us to collect payments made by you; is

contact you where necessary in connection with our services, for example to resolve any problems you may have had with your order.

We also process your data where we have a legitimate reason to do so, for example to personalize our services, including data processing in order to make it easier and faster for you to place orders. We have listed those reasons below:

to improve the effectiveness and quality of the service that our customers can expect from us in the future;

to enable our customer support team to assist you with any inquiries or complaints as efficiently as possible;

to contact you and ask you for an opinion about our services and to notify you if there are important changes or developments to the Sites or our services, such as informing you that our services are operating in a new area, if you have requested it;

to analyze your activity on the Sites so that we can manage, support, improve and develop our business and for statistical and analytical purposes and to help us prevent fraud;

to execute the terms of our contract and any other agreement in place with you, and to exercise, or defend against, legal action and to protect the rights of Divina, or others (including to prevent fraud);

if you send us comments and opinions regarding the Sites and services, we may use those comments and opinions on the Sites and on any commercial and advertising materials. In such cases, you will only be identified with your first name and city where you live; is

if you have consented to receive notifications through the mobile application, we may send you notifications relating to the services requested and information about our services and offers. You can decide at any time to stop receiving notifications from us simply by changing the settings on your mobile device.

We will also analyze data on your use of our services from your geographic location in order to create profiles related to you and for you. This means that we may make certain assumptions about your interests and use this, for example, to send you commercial communications that are more suitable for you to let you know about special offers or products that we think may be of interest to you. This activity is described as user profiling. You have certain rights in relation to this type of processing. Please read the "Your Rights" section below for more information.

If we have a legitimate interest in processing your personal information, we will perform a "balance test" to ensure that this is necessary and that your fundamental rights to privacy outweigh our legitimate interests. If you wish to receive more information on these balancing tests, you can contact us at the addresses above.

If we are bound by law, we may use your information in order to:

create a register of your orders;

fulfill any other legal obligation or regulatory requirement to which we are subject.

6. Cookies

You can change your browser settings to reject all or some cookies, or to be notified when websites set or access cookies. If you disable or refuse cookies, remember that some sections of the Sites may be inaccessible or may not work properly. For more information about the cookies we use, you can consult our cookie policy:

7. Direct Marketing

Where you have given your consent or we have a justified reason (and we are authorized to do so by law) we will use your information to inform you about the products and services that may interest you and for this purpose we may contact you by email or telephone (including the notification service ). You can check your trading preferences:

by visiting our website,

8. Automated Decision Making

We carry out anti-fraud checks on all customers. Should we detect any fraudulent activity, we may lock your account to prevent you from placing orders and using the Sites.

We carry out fraud checks on all customers because this is necessary to render our contractual services to customers, ensuring that the services we provide are duly paid for, as well as to ensure that customers themselves are protected from fraudulent transactions on their cards.

we use systems which analyze order data in order to make automatic decisions on whether or not to accept an order. We believe this is a fairer, more accurate and more efficient way of conducting anti-fraud checks The checks and decisions made consider various components including well-known anti-fraud industry indicators that our expert fraud detection provider makes available to us, as well as the types of fraud we have detected on our Sites.

we may refuse the order placed by the customer or even block their account to prevent access to our services. Fraud indicators are dynamic and vary depending on the types of fraud that are detected around the world, in the country and on our Sites at any given time.

To find out about your rights in this regard, please consult the “Your rights” section below. Our fraud detection process helps protect all of our customers and Divina itself. You have the right to challenge any anti-fraud decisions made about you and to receive more information on the reasons; you can do so by contacting us in the manner indicated in section 1 above.

9. Retention of Your Information

We will not keep your information for any longer than we deem necessary.

The information we collect will be kept for the time necessary to fulfill the purposes described in the "Use of my information" section above, in line with our legitimate interest in the processing or for a period specifically required by applicable regulations or laws, such as retention of information for regulatory reporting purposes.

When determining the relevant retention periods, we will consider factors such as:

our contractual obligations and rights in relation to the information involved;

the legal obligation (or legal / legal obligations) under the applicable law to keep the data for a certain period of time;

the limitation period under applicable law (or applicable laws);

our legitimate interests where we have carried out balancing tests (see the "Use of Information" section above);

(any) disputes; is

guidelines issued by the competent data protection authorities.

Otherwise, we will securely delete your information where we no longer need it for the purposes under consideration.

10. Disclosure of Your Information

The information we collect about you will be transferred and stored on our servers. We pay close attention to and are transparent about who we generally share your information with.

Sharing your information with third parties:

We share your information with third party service providers. The types of third party service providers with whom we share your information include:

Payment providers (including online payment providers and fraud detection service providers): In order to provide the services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out anti fraud for us;

IT service providers (including cloud service providers): for data analysis and retention purposes;

Restaurant: where you placed your order in order to allow them to complete the order, be aware of any food allergies you have voluntarily reported to them, resolve issues or improve their services;

Rider: to allow them to deliver your order to you;

customer support: who will assist us in solving any problem you may have in relation to our services; is

Marketing and Advertising Partners: To enable them to show you the advertisements most relevant to you and to send you marketing emails on our behalf.

Divina will take all measures reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, should it be transferred to third parties.

In the event that our business enters into a joint venture with another business, acquires another business, is acquired by another business or merges with another business, your information may be disclosed or transferred to those businesses. , as well as our new business partners, our new owners or their advisors.

We may also share your information:

if we have an obligation to disclose or share your information in order to comply (and / or if we believe we are subject to an obligation to comply) any legal obligation or regulatory requirement. This includes exchanging information with other companies and organizations in order to prevent and protect against fraud;

in order to perform our contractual obligations to you and any other agreements;

to protect the rights of Divina, restaurants, riders, customers or others, including to prevent fraud; is

with those third parties that we reasonably deem necessary to detect or prevent crimes, for example the police force.

International data transfer:

In some cases the personal data we collect about you may be processed outside the European Economic Area ("EEA"), for example in the United States.

These countries may not have the same forms of protection for your personal data as the EEA does. However, we are obliged to ensure that personal data processed by us and our suppliers outside the EEA are protected in the same way they would be if they were processed within the EEA. There are therefore some security measures for cases where data is processed outside the EEA.

We ensure that a similar level of protection is offered by making sure that at least one of the following security measures are in place:

your personal data is transferred to countries that have been judged to provide an adequate level of protection for personal data by the European Commission;

we use the EU approved Standard Contractual Clauses; is

in the event that your personal data are transferred to third party suppliers established in the United States, the data may be transferred to them if they have submitted a self-certification under the Privacy Shield scheme (so-called "Privacy Shield") in relation to the type of data to be transferred, which requires them to provide similar protection to personal data shared between the EU and the US.

Please contact us using the above addresses if you wish to obtain further information about the countries to which personal data may be transferred and the specific mechanism used for the transfer of your personal data outside the EEA.

11. Security

We employ robust technologies and policies to ensure that the personal information we hold about you is adequately protected.

We take measures to protect your information from unauthorized access, unlawful processing, accidental loss, destruction and damage.

In the event that you have chosen a password that allows you to access certain sections of the Sites, you are responsible for keeping this password confidential. We recommend that you do not share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. While we take steps to protect your information, we cannot guarantee the security of any data you transmit to us; any transmission is at your sole risk. Once we receive your information, we will use strict security procedures and measures to try to prevent unauthorized access.

12. Your Rights

Under data protection legislation, you may have a number of rights regarding your data that we hold. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contacts above. For more information on your rights, please contact the data protection authority and consult the following.

Right to be informed. You have the right to receive clear, transparent and easily understandable information about how we use your information and about your rights. This is why we provide you with the information through this document.

Right of access. You have the right to gain access to your information (if we are processing it). This will allow you, for example, to verify that we are using your information in accordance with data protection legislation. If you would like to access the information we hold about you in this way, please get in touch (see Contact Us).

Right to rectification. You have the right to have your information corrected if it is inaccurate or incomplete. You can request us to correct any errors in the information we hold by contacting us (see the “Contact” section).

Right to erasure. This is also known as the "right to be forgotten" and, in simple terms, allows you to request the deletion or removal of certain information about you by contacting us (see the "Contact" section). This right is not absolute and only applies in certain circumstances.

Right to limitation of processing. You have the right to "block" or "suppress" further use of your information. When processing is restricted, we may still retain your information, but not use it further.

Right to data portability. You have the right to obtain your personal information in an accessible and transferable format so that you can reuse it for your own purposes with different service providers. This is not a general right, however, and there are exceptions. For more information please get in touch (see section "Contact").

Right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information before the competent data protection authority (see section "Complaints").

Right to withdraw consent. If you have given your consent to anything we do with your information (that is, if we use consent as a legal basis for processing certain information), you have the right to withdraw that consent at any time. You can do this by contacting us (see "Contact" section). However, revoking your consent will not make it illegal for us to use your information for the period in which your consent was evident.

Right to object to processing. You have the right to raise an objection to certain types of processing, including processing for direct marketing and profiling purposes. You can object by changing your marketing settings, disabling cookies as in paragraphs 7 and 8 above, or by contacting us (see the "Contacts" section).

13. Changes to Our Privacy Policy

Any changes to our privacy policy will be posted on the Sites and where appropriate

This privacy statement was last updated on: 11/13/2020

14. Complaints

If you are not satisfied with our response to any complaint or believe that our processing of your information does not comply with data protection legislation, you can file a complaint with the Data Protection Authority at the following addresses:

Address: Divina, Via Orazio Comes, 55, 70124 Bari BA

Telephone number: 080 5615713


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